AAK Sustainability Report 2017

2XU &XVWRPHUV Our Customers covers all areas in which AAK interacts with customers. It includes products, product development, food safety, product information and market communication. Interaction with customers is based on sound business ethics and a deep understanding of the company’s responsibility for safeguarding customer brands. As a supplier of ingredients for some of the world’s best-known brands, AAK recognizes its role and its customers’ expectations and see these as key elements in the way the AAK company program is executed. 2YHU WKH \HDUV $$. KDV HVWDEOLVKHG ORQJ VWDQGLQJ UHODWLRQ VKLSV ZLWK FXVWRPHUV EXLOW RQ PXWXDO UHVSHFW DQG D GHWDLOHG XQGHUVWDQGLQJ RI FXVWRPHU QHHGV .QRZLQJ \RXU FXVWRPHUV PHDQV NQRZLQJ \RXU PDUNHWV DQG WKDW JLYHV $$. D KHDG VWDUW ZKHQ UHVSRQGLQJ WR PDUNHW WUHQGV )URP WLPH WR WLPH $$. KDV HYHQ VHW QHZ WUHQGV WKURXJK WKH GHYHORSPHQW RI OHDGLQJ HGJH VROXWLRQV 2XU &XVWRPHUV DFKLHYHPHQWV $$. UHFHLYHV KLJKHVW possible sustainability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¶ SURGXFWV 7KH\ PD\ HQVXUH WKH ULJKW PHOW GRZQ SURSHUW\ FDUU\ ÀDYRU VXSSO\ HVVHQWLDO IDWW\ DFLGV SURYLGH VWUXFWXUH DQG PXFK PRUH ,Q HDFK FDVH $$.¶V XQGHUVWDQGLQJ RI FXVWRPHUV¶ UHTXLUHPHQWV LV FUXFLDO ZKHQ GHYHORSLQJ WKH ULJKW VROXWLRQ ,Q FRRSHUDWLRQ ZLWK RXU FXVWRPHUV¶ NH\ SHRSOH $$.¶V H[SHUWV WHVW DSSOLFDWLRQV FR GHYHORS VROXWLRQV DQG H[SORUH QHZ SURGXFWLRQ PHWKRGV